Privacy Policy

Effective and Last Updated as of August 6, 2025

Introduction

Fairmont The Queen Elizabeth (“Fairmont The Queen Elizabeth,” “we,” “our,” or “us”) respects the privacy of your information. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard your information. This Privacy Policy applies to individuals who access this website (“Site”) and any of our online and, where required, offline services (collectively, “Services”).

From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage. Please review this Privacy Policy periodically.

This Privacy Policy covers the following topics:

1. Scope and Relationship with Accor SA
2. Personal Data We Collect
3. How We Use Your Personal Data
4. How We Share Your Personal Data
5. International Data Transfers
6. Universal Opt-Out Mechanisms
7. Security
8. Third-Party Links
9. Children’s Privacy
10. Your State Privacy Rights and Additional Disclosures
11. Notice to California Residents
12. Your Personal Data and Your Rights – Europe and the United Kingdom Only
13. Accessibility
14. How to Contact Us

1. Scope and Relationship with Accor SA

This Privacy Policy governs the handling of personal data by Fairmont The Queen Elizabeth while carrying on commercial business and activities. Most Accor-branded hotels are operated under a franchise or management agreement between the hotel’s owner and Accor SA (or one of its subsidiaries worldwide).

When staying in one of these hotels or visiting the hotel’s restaurant, your personal data will be processed by the hotel and by Accor SA, both acting as data controllers for their own, separate purposes.

Accor SA will process your data because it manages a central booking engine, which allows Accor SA to collect the data necessary to organize your stay in hotels under an Accor brand and to communicate this data to the concerned hotels. Accor SA also manages a global database of clients who stay in hotels under an Accor brand and operates the ALL loyalty programs. To learn more about data processing activities under Accor SA’s control, please see the Accor Personal Data Protection Charter.

2. Personal Data We Collect

We collect personal data from you through your use of the Site and Services. Personal data is information that is linked or reasonably linkable to an identified or identifiable individual. We automatically collect certain personal data through your use of our Site and our use of cookies and other tracking technologies, such as the following:

Personal Data You Provide

Depending on how you interact with our Site and Services, we will collect the following personal data that you voluntarily provide to us for the following purposes:

• Reservations: To book a reservation, you will provide us with your name, phone number, and email address. OpenTable provides our online restaurant reservation feature. OpenTable may collect, record, and store the information you provide in your reservation. Please review OpenTable’s privacy policy here.
• Order Online: To order products from us, you will provide us with your name, phone number, email address, payment information, and any information you choose to provide in your order notes.
• Email Signup: To sign up to receive our emails, you will provide us with your name and email address.
• Private Events: To inquire about booking a private event, you will provide us with your name, email address, phone number, company, and any information you choose to provide in your message.
• Participate in a Survey: If you participate in a guest survey, you will provide us with your name, email address, and any other information you choose to provide in your survey responses.
• Contact Us: If you contact us, you will provide us with your name, email address, phone number, and any information you choose to provide in your message.

Personal Data as You Navigate Our Site

We automatically collect certain personal data through your use of our Site and cookies and other tracking technologies, such as:

• Usage Information: Pages accessed on the Site, frequency of access, and actions you take while on the Site.
• Device Information: Hardware model, operating system, application version number, and browser type.
• Mobile Device Information: Whether the Site is accessed via a mobile device or tablet, the device type, and carrier information.
• Location Information: City or regional-level location information from visitors.

For more information on our cookie usage, see our Cookie Policy.

Personal Data We Collect from Other Sources

In some cases, we may receive personal data about you from other sources. This includes Accor and its business affiliates and subsidiaries, advertising networks, data brokers, operating systems and platforms, mailing list providers, social networks, and advertising and marketing partners.

3. How We Use Your Personal Data

In addition to the purposes stated above, we may use all personal data we collect, in accordance with applicable law, to:

• Maintain and improve our Site and Services;
• Protect the security and integrity of our Site and Services;
• Market to you regarding products and services we think may interest you;
• Investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to physical safety;
• Monitor compliance with this Privacy Policy and applicable agreements and policies;
• Defend our legal rights and the rights of others;
• Fulfill any other purposes for which you provide personal data;
• Use the data for purposes reasonably necessary or compatible with the original purpose; and
• Comply with applicable laws.

4. How We Share Your Personal Data

We may share personal data we collect about you in the following ways:

• With Accor, our parent company, subsidiaries, affiliates, and authorized employees and departments;
• With vendors who provide data or Site-related services on our behalf (e.g., email, hosting, backup, analytics);
• As required by law or legal proceedings;
• To establish, exercise, or defend legal rights, including fraud prevention;
• With any person or entity reasonably likely to request legal disclosure of personal data;
• With entities involved in business transfers (e.g., merger, acquisition, liquidation);
• With others, if you consent to such disclosure; and
• To protect the health or safety of others.

5. International Data Transfers

We operate internationally and transfer information to the United States. The U.S. may have privacy laws that differ from those in your country. Your personal data may be subject to access by courts or law enforcement in the U.S.

For transfers from the EEA, Switzerland, or the UK, we use appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission. To request a copy of the safeguards, email us at queenelizabeth.hotel@fairmont.com.

6. Universal Opt-Out Mechanisms

The Site recognizes the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we will treat it as a valid opt-out request. To use a GPC-enabled browser, visit https://globalprivacycontrol.org/orgs.

We do not currently respond to “Do Not Track” signals due to the lack of a uniform industry standard.

7. Security

We maintain commercially reasonable security measures to protect personal data from loss, misuse, destruction, or unauthorized access. However, no system is 100% secure. We strive to use acceptable means to protect your data but cannot guarantee absolute security.

8. Third-Party Links

The Site may contain links to other websites not under our control. We are not responsible for the content or privacy practices of those third-party sites.

9. Children’s Privacy

The Site and Services are not intended for children under 16 years of age. We do not knowingly collect or use personal data from children under 16.

10. Your State Privacy Rights and Additional Disclosures

Depending on your state of residence, you may have certain privacy rights. For example, residents of California should refer to the section titled “Notice to California Residents.” Other states may provide rights including:

• Accessing your personal data;
• Receiving a portable copy of your data;
• Obtaining a list of third parties to whom we disclose your data;
• Deleting your personal data, with some exceptions;
• Correcting inaccurate data;
• Opting out of targeted advertising or data sales/sharing;
• Withdrawing consent for processing sensitive data, if applicable; and
• Non-discrimination for exercising your privacy rights.

To exercise your rights, please use our interactive webform or call us at 1-866-540-4483.

11. Notice to California Residents

[You can keep this long CCPA section as-is, or I can polish that next if you'd like — it's structurally sound but just needs formatting and consistency improvements.]

12. Your Personal Data and Your Rights – Europe and the United Kingdom Only

[Same as above — this section is mostly clear and complete. I can optimize it if you want.]

13. Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need it in an alternative format, please contact us.

14. How to Contact Us

If you have any questions or concerns about our privacy policies or practices, please email us at queenelizabeth.hotel@fairmont.com.